Shipping

We ship nationally.  All orders are shipped from Toronto, Canada with ground delivery by Canada Post. 

Delivery times do not include the day the parcel is shipped. Remember that your camper may receive their package a day or two after it arrives at camp.

Priority: Next day

Xpresspost: Arrives next day and two days

Expedited Parcel: Regional (shipped within Ontario) - 1 up to 3 days, National (shipped to the rest of Canada) 2 up to 7 days

Regular Parcel: Up to 9 days

Standard shipping and handling rates apply.  

Canada Post Public Holidays for 2017 are Monday, July 4 and Monday, August 7.

 

When Will My Order Ship?

Orders will ship within 24 hours. Please note that there are no shipments on Saturdays, Sundays or major Canada Post Statutory Holidays.  

 

Can I pre-order a care package?

Absolutely!  We love to receive orders in advance.  During the checkout, please let us know which day you would like the care package to ship in the section marked Preferred Ship Date/Special Instructions.

Please note that we guarantee the shipping date, not the date that your camper will receive their package.  (As noted above, there are no shipments on Saturdays, Sundays or major Canada Post Statutory Holidays).


How will I know if my camper has received his/her package?

You will receive an email keeping you updated with the status of you order.


What if I don't know the address of the the camp where I want to send a care package?

Parcelled with Love has started to create a database of camp addresses using the Ontario Camps Association Summer Guide 2014.  During your checkout process, visit our Camp Directory to select your camp and address information. 

 

What if my camp is not in the Parcelled with Love Camp Directory?

We will deliver care packages to any address in Canada.  Our camp directory exists to assist you in easily finding the address of your camp. If your camp's address does not appear in our Parcelled with Love Camp Directory, please find it elsewhere. Although our directory is not yet complete, we plan to create an extensive database of camps all across Canada in the near future.

 

Can I send a personal note to my camper?

Yes, you will have the opportunity to type a brief note to your camper during the checkout process in the Message to your Camper section.  We will be sure to print your note and send it with your care package.  

 

What if both of my children attend the same camp at the same time?  Is it possible to have two care packages shipped together in one parcel?

We would be happy to ship two care packages together in one parcel.  We can put the items for each child in two separate gift bags, clearly labelled.  Please list the items for each child in the "Preferred Ship Date/Special Instructions" section at checkout, so that it is clear who is to receive which products.  You can address the parcel to one or both children.  Please feel free to write separate notes to each child in the "Message to your Camper" section.

 

Is it possible to pick up my order instead of having it shipped to camp?

Yes, if you live in the Toronto area you are welcome to arrange to pick up your care package items.  Please email info@parcelledwithlove.com to arrange a pick up time before placing your order.